Process improvement
Watch the work. Fix what keeps breaking.
Most of the small businesses I see don't need a strategy. They need someone to sit with the team for a couple days, watch where the work actually breaks down, and then help fix the handful of spots that cause most of the pain.
- —Things keep falling through the cracks and nobody can say where
- —Onboarding a new hire takes months because everything lives in your head
- —You can't take a real vacation without the wheels coming off
- —Two people are doing the same job in two different tools
- +A plain-English map of your current operation
- +A short list of the highest-leverage changes, ranked
- +Rebuilt SOPs your team will actually use
- +A simple weekly/monthly cadence to keep it on track
One client was spending about 14 hours a week chasing paperwork between sales and ops. We walked the handoff together, cut two duplicate steps, and rewrote the intake form. They got most of that time back and stopped losing jobs in the gaps.
Plain scope.
Plain pricing.
Every project starts with a free half-hour call. From there, most work falls into one of three shapes. I'm happy to mix them if that's what the job calls for.
Diagnostic
1–2 wksA week or two of digging into one corner of the business, then a written-up recommendation for what to do next.
Project
4–12 wksFour to twelve weeks. We pick one outcome (a process rebuild, an automation, an AI assist) and we ship it together.
Fractional advisor
OngoingA standing call and email access. For owners who want a second brain on the operations side without hiring one full time.